Terms and conditions

Website Terms and Conditions

Your access to and use of the Switched-on Kids website is conditional on your acceptance and compliance with the terms, conditions and disclaimers contained on this page and elsewhere on the Switched-on Kids website. Your access to the Switched-on Kids website constitutes your agreement to be bound by these terms, conditions and disclaimers.

Copyright and trademarks

All intellectual property rights (including future copyright) in the information and other material appearing on the Switched-on Kids website vests in and is the exclusive property of Family Chiropractic Centre – Charlestown Pty Limited.

Material and information on the website is for the education and personal use of Switched-on Kids website visitors. It may not be used for commercial purposes, converted into IT or any other application, reproduced without prior consent of Family Chiropractic Centre – Charlestown Pty Limited.

The paid material purchased in the shop is for the education and personal use of Switched-on Kids customers with the consent of Family Chiropractic Centre – Charlestown Pty Limited. It may not be used for commercial purposes, converted into IT or any other application, reproduced or divulged to third parties without prior consent of Family Chiropractic Centre – Charlestown Pty Limited.

If you would like to complain to Family Chiropractic Centre – Charlestown Pty Limited about potential infringements of copyright on the Switched-on Kids website you can email info@switched-on-kids.com.au

To request permission to use materials from the Switched-on Kids website please contact info@switched-on-kids.com.au

Legal jurisdiction

The Switched-on Kids website is controlled by Family Chiropractic Centre – Charlestown Pty Limited and by accessing it you accept that any disputes arising out of your use or its contents, as well as terms governing your use shall be governed by the courts having jurisdiction in the State of New South Wales in Australia in accordance with the laws in force in the State of New South Wales in Australia. The Switched-on Kids website may be accessed throughout Australia and overseas.

Family Chiropractic Centre – Charlestown Pty Limited makes no representation that the content and material of the website complies with the laws of any country outside Australia. If you access these services from outside Australia you are responsible for ensuring compliance with all applicable laws in the place where you are located.

Liability

Accuracy of information: All information on the Switched-on Kids website is for general guidance on matters of health interest only. While Family Chiropractic Centre – Charlestown Pty Limited have made every attempt to ensure that the information contained in this Switched-on Kids website has been obtained from reliable sources, Family Chiropractic Centre – Charlestown Pty Limited is not responsible for any errors or omissions, or for the results obtained from the use of this information.

In no event will Family Chiropractic Centre – Charlestown Pty Limited trading as Switched-on Kids, its related partnerships or corporations, or the partners, agents or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information in the Switched-on Kids website or for any consequential, special or similar damages, even if advised of the possibility of such damages.

Availability of service: Family Chiropractic Centre – Charlestown Pty Limited provides the Switched-on Kids website on an ‘as and when available’ basis with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Where a link appears to an external website maintained by a third party, Family Chiropractic Centre – Charlestown Pty Limited gives no endorsement as to the services operated by those websites.

Privacy

Overview: Family Chiropractic Centre – Charlestown Pty Limited regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Switched-on Kids website users, and conforms to internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact info@switched-on-kids.com.au

Collection of information: In order to use the Switched-on Kids website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.

Any information collected by Family Chiropractic Centre – Charlestown Pty Limited trading as Switched-on Kids is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

We are committed to protecting the privacy of children. Neither Switched-on Kids nor any of its services are designed or intended to attract children under the age of 13.

Use of collection information: Any details collected from Switched-on Kids’ customers are required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of collected information: The security of your personal information is important to us. You will not be asked to enter sensitive information (such as credit card numbers) on our website. All payments will be through PayPal, our secure payment partner.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our website, you can email us at info@switched-on-kids.com.au

Access to collected information: If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@switched-on-kids.com.au

Orders: If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications: Family Chiropractic Centre – Charlestown Pty Limited trading as Switched-on Kids uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@switched-on-kids.com.au

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third parties: Family Chiropractic Centre – Charlestown Pty Limited trading as Switched-on Kids may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Family Chiropractic Centre – Charlestown Pty Limited does not share any information with third parties for any unknown or unrelated uses.

Legal: We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links: The Switched-on Kids website may contain links or other references to other parties or websites. Family Chiropractic Centre – Charlestown Pty Limited cannot control the contents of those other sites, and makes no warranty about the accuracy, timeliness or subject matter of the material located on those sites. Family Chiropractic Centre – Charlestown Pty Limited does not necessarily approve of, endorse or sponsor any content or material on those sites.

Links on the Switched-on Kids website to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain names of switched-on-kids.com.au and familychiropracticcharlestown.com.au. Once you enter another website (whether through an advertisement, service, or content link), encourage you to look for and review the privacy statements of every website that you visit.

Family Chiropractic Centre – Charlestown Pty Limited trading as Switched-on Kids is not, and must not be taken to be, authorising infringement of any intellectual property rights contained in material on other sites by linking to them from the Switched-on Kids website.

Changes to Privacy Policy: Family Chiropractic Centre – Charlestown Pty Limited trading as Switched-on Kids reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Security

Family Chiropractic Centre – Charlestown Pty Limited will take all reasonable steps to maintain the security of information provided by users of the Switched-on Kids website but will not accept responsibility for breaches of security or unauthorised access that arise as a result of disclosure by users of their login details. Users remain responsible at all times for maintaining the confidentiality of their login details, username and password and Family Chiropractic Centre – Charlestown Pty Limited accepts no liability for the misuse of these details.

While Family Chiropractic Centre – Charlestown Pty Limited also takes reasonable steps to ensure web services are virus free, users acknowledge that they access Switched-on Kids website at their own risk and that Family Chiropractic Centre – Charlestown Pty Limited is not responsible for any damages caused as a result of accessing the website. This includes, but is not limited to, any monetary or other loss that may result from loss or corruption of data, system downtime or hardware damage.

Family Chiropractic Centre – Charlestown Pty Limited uses PayPal for its online transactions. PayPal is the preferred payment partner for more than 110,000 Australian merchants. PayPal provides a safe and secure means of collecting payments via the Internet.

For more information about PayPal, please visit www.paypal.com

Delivery

Physical goods
After ordering online, you will receive an email confirmation from Switched-on Kids containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via post within two working days; however if goods are unavailable delivery will take a little longer.

If you wish to query a delivery please contact us at info@switched-on-kids.com.au

Digital delivery
After ordering online, you will receive an email confirmation from Switched-on Kids containing your order details. We will normally confirm receipt of your order within a few minutes of ordering via email. Your digital products will be attached to a second order complete email after payment has been received.

Each customer is responsible for ensuring that they supply a valid email address, that Switched-on Kids.com.au email domain is whitelisted and that the email account does not block emails from Switched-on Kids. Family Chiropractic Centre – Charlestown Pty Limited accepts no responsibility for the non-receipt of any email communication sent to any user.

Refund and returns

If for any reason you are not completely satisfied with your purchase you are provided a 5 day money-back guarantee from the time you receive the goods. Please email us at info@switched-on-kids.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to:

  • Goods which have been used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken – All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
  • Books purchased via third parties – In the case of third party purchases their policy will apply.
  • Events (seminars/workshops) – See Clause 3 ‘Cancellation and Refunds’ of the ‘ Terms and Conditions of Switched-on Kids Events’.

We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore it is advisable to take out shipment registration of insurance with your postal carrier. Family Chiropractic Centre – Charlestown Pty Limited trading as Switched-on Kids will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Correspondence delivery

Primarily the delivery of all correspondence relating to your use of the Switched-on Kids website and related products will be electronic, via email. Other correspondence will be sent to your designated postal address. These address details (email/postal) utilised by Family Chiropractic Centre – Charlestown Pty Limited trading as Switched-on Kids will be those you notify to us when you have made a successful customer account.

You agree that we will not be responsible for failure of the delivery of correspondence if you have supplied us with an incorrect address or have failed to notify us of an address change. We reserve the right to dispose of incorrectly addressed envelopes and their contents without an obligation to refund any monies if they are returned to us.

Event Terms and Conditions

1. Events (seminars/workshops)

1.1. Family Chiropractic Centre – Charlestown Pty Limited trading as Switched-on Kids provides training to both chiropractors and the general public/parents. Customers may wish to attend events offered by Family Chiropractic Centre – Charlestown Pty Limited trading as Switched-on Kids at a venue to be determined by Family Chiropractic Centre – Charlestown Pty Limited. By booking and/or attending this training, customers agree to the following terms and conditions.

1.2. The customer acknowledges that some event speakers are not necessarily employees of Family Chiropractic Centre – Charlestown Pty Limited and that Family Chiropractic Centre – Charlestown Pty Limited may, at its sole discretion, procure the services of third parties to provide any part of or all of the seminar/workshop.

1.3. Event speakers do not represent Family Chiropractic Centre – Charlestown Pty Limited trading as Switched-on Kids and the views and opinions of the speakers are not necessarily the views and opinions of Family Chiropractic Centre – Charlestown Pty Limited. Family Chiropractic Centre – Charlestown Pty Limited disclaims all and accepts no liability for any acts or omissions of the event speakers, or the statements they make or information that they provide.

1.4. Family Chiropractic Centre – Charlestown Pty Limited trading as Switched-on Kids will use reasonable endeavours to ensure that any individually named accredited speaker(s) shall attend the event, but where this is not possible, Family Chiropractic Centre – Charlestown Pty Limited reserves the right to procure the services of suitable alternative speaker(s), provided that Family Chiropractic Centre – Charlestown Pty Limited shall give the customer notice of any such change(s) as soon as is reasonably possible. Any such change(s) shall not constitute a breach of contract and shall not give the customer the right to terminate.

2. Payment

2.1. All seminars/workshops must be paid in full prior to attendance. Family Chiropractic Centre – Charlestown Pty Limited trading under Switched-on Kids reserves the right to refuse admittance to any person who has not fully paid prior to attending a seminar/workshop.

2.2 Family Chiropractic Centre – Charlestown Pty Limited trading as Switched-on Kids reserves the right to vary ticket prices depending on the personal situation of the customer. Several pricing tiers might be offered for an event and, where required, adequate proof may be sought from the customer upon purchase or upon event entry.

2.3 If an incorrect level of ticket has been purchased by the customer Family Chiropractic Centre – Charlestown Pty Limited trading as Switched-on Kids reserves the right to recoup the price of a full-priced ticket minus any monies paid.

3. Cancellation and refunds

3.1. Family Chiropractic Centre – Charlestown Pty Limited trading as Switched-on Kids will use reasonable endeavours to ensure that the seminar/workshop shall take place on the relevant date(s) and time(s) and at the venue as agreed, but where this is not possible, Family Chiropractic Centre – Charlestown Pty Limited trading as Switched-on Kids reserves the right to alter the date(s), and/or time(s), provided that Family Chiropractic Centre – Charlestown Pty Limited shall give the customer/member notice of any such change(s) as soon as is reasonably possible. Any such change(s) shall not constitute a breach of contract and shall not give the customer/member the right to terminate.

3.2. If the customer wishes to cancel any training, Family Chiropractic Centre – Charlestown Pty Limited trading as Switched-on Kids shall be entitled to (but without being obliged to do so and without prejudice to any other right or remedy available to Family Chiropractic Centre – Charlestown Pty Limited) apply cancellation charges. Please note that a $200.00 cancellation fee will apply to all registrations. No refunds will be processed 2 weeks prior to the seminar. Substitution for same cost registration are permitted. Family Chiropractic Centre – Charlestown Pty Limited will not be held responsible in the event of sickness, natural or other disasters or disruptions and may at their discretion issue a ticket to an equivalent event in lieu. Workshop cancellation fees will be one quarter of the full ticket price.

3.3. Cancellations will be accepted by email only. Emails are to be sent to info@switched-on-kids.com.au

4. Changes to Event Terms and Conditions

4.1. Family Chiropractic Centre – Charlestown Pty Limited trading as Switched-on Kids reserves the right to change the terms and conditions for events at any time by posting changes online, so please read these terms and conditions whenever you visit the site.